FAQs

Some of our most frequently asked questions.

Bookings

  • How much does it cost to hire your van?
    Our hire charge depends on a few different factors. Some of these include the number of guests being catered for, the location of the event, time on site and which day of the week your event is scheduled for. If you’re thinking of having Gelato à Go-Go at your next event, please fill in our contact form with as much detail as possible and we’ll be able to give you the most accurate quote.

  • Do you have minimum numbers to hire your van?
    No, we don’t have minimum numbers to hire our van, but we do operate on a minimum spend basis. Please contact us for details.

  • What type of events do you cater for?
    We cater for all types of events, weddings, corporate, marketing activations, parties and other major events & festivals. We are happy to discuss any requirements you may have.

  • Do you require a deposit for a booking?
    We require a 50% deposit at the time of booking, with the balance payable within 7 days after the event.

  • What forms of payment do you accept?
    We accept cash, Apple Pay and all major credit / debit cards that use Visa, Mastercard, American Express and EFTPOS (Chip EFTPOS cards only)

  • Can your van be branded for corporate events?
    Absolutely, we have various options to brand the van, menu, cups and cones. Contact us to discuss your unique requirements.

  • Do you have public liability insurance?
    Of course, we are fully insured and our public liability insurance is for up to $20m.

  • Do you have a Food business licence?
    Yes. We have a Brisbane City Council Mobile Food Business Licence and we can provide you with a copy of this if required. Our BCC Mobile Food business licence also enables us to trade in any other council area of South East Queensland. Additionally we are also Brisbane Eat Safe accredited.

  • How much notice do you need to book the van?
    As soon as you know the date of your event, Contact us and we can check our availability for your event. Weekends are our busiest times, so it is best to enquire as soon as you know your event is happening to avoid disappointment.

  • Are there any restrictions on where you can park the van and serve?

    In most cases, the area where we park must be on privately owned land and have permission from the land owner to park there. Depending on the location, we can sometimes park and serve on the roadside as long as it’s safe to do so, but please check with us first.


The van

  • Do you need mains power to run your van?
    Our van can run either on mains power (10 or 15A) or fully independently using deep cell batteries stored on board for up to 12 hours,

  • Do you use a noisy generator?
    No. Our van has a unique deep cell battery system allows our van to operate in complete silence when serving, without the need of a noisy & smelly generator found in most ice cream vans. This also means we can operate safely in both indoor and outdoor venues.

  • What are the dimensions of the van?
    The dimensions of the van are 4.2m long, 2.0 wide and 2.4m high.

  • Does your van drive?
    Yes, we drive our little van to most of our events, however due to its age, it doesn’t go that fast or go up very steep hills.

  • How far will you travel for an event?
    We usually limit our travel time to around one hour driving from the Brisbane CBD. However occasionally there some special events we have travelled further and have even put our van on a transport truck for super long distances, so please get in contact us and we will be happy to discuss your requirements.


Gelato & Sorbet

  • What is the difference between Gelato and Sorbet?
    Gelato is made using milk and cream as the main ingredients, where as Sorbet is made using water and fruit.

  • What is the difference between Gelato and Ice Cream
    Gelato is made predominantly from whole milk, whereas Ice Cream is mostly cream-based. This means Gelato contains much less fat and butterfat than Ice Cream.

  • Do you offer Gluten Free Options?
    Yes, most of our gelato flavours are gluten free. Flavours that do contain gluten are labelled on our menu on board the van.

  • Do you offer Dairy Free / Vegan Options?
    All our sorbet options are gluten & dairy free and also vegan friendly. When we are attending public events we always stock at least one sorbet flavour onboard.

  • Why can’t we see your Gelato and Sorbet?
    Our Gelato and Sorbet is stored the traditional Italian way in a Pozzetti cabinet. This system has many advantages over glass display Gelato cabinets.

  • How many servings can you do without re-stocking you van?
    We have the capacity to store enough Gelato and Sorbet for up to 1000 servings.

  • Can we request our own flavours if we hire you for a private event?
    Absolutely. We are happy to work with you to create a custom menu for your event from the range of our Gelato and Sorbet, however it will require some notice and some flavours do have a minimum order requirement.

  • Are your cups & spoons biodegradable?
    Yes, all of our cups and spoons are fully biodegradable items.